The Team

Sophie Milliken

Sophie Milliken

Managing Director

Sophie’s role is to work directly with clients overseeing the delivery of their projects. Prior to joining Smart Resourcing Solutions, Sophie was responsible for graduate recruitment at retail giant The John Lewis Partnership. During this time they moved from 79th to 9th in the Times Top 100 Graduate Employer rankings and were recognised through a number of industry awards.

Sophie was an inaugural member of the Association of Graduate Recruiters Advisory Council (now Institute of Student Employers) and is a Chartered Fellow of the Chartered Institute Personnel Development. She has an MSc in HR Management and is Level A&B accredited. Sophie is an active supporter of Women in Business and is a Board Trustee of Age UK Northumberland.  

Rachael Cook

Office Manager

Rachael is Smart Resourcing Solutions Office Manager, supporting the team with a variety of administration activities and being the first point of contact for enquiries. She is a whizz with all things Microsoft and is known for her outstanding organisational skills - particularly handy for our large scale assessment simulation programmes.

Louise Grimes

University Partnerships Manager

Louise has worked with Smart Resourcing Solutions as a Resourcing Consultant since 2014, supporting a range of employer and university projects. Louise was promoted to University Partnerships Manager in September 2017 and works closely with our University clients ensuring they receive a seamless end to end experience.

Louise has extensive Human Resource and Recruitment experience gained in both the public and private sectors with leading organisations. She is a fully qualified Chartered Member of the Chartered Institute of Personnel & Development.

Doreen Owen

Doreen Owen

Business Operations Manager

Doreen's role at Smart Resourcing Solutions is to ensure that all clients receive an efficient and appropriate service that meets their needs. Doreen is experienced in all aspects of recruitment, including screening of application forms, facilitating assessment centres and conducting interviews via telephone, video or face to face. She is an Associate Member of the Chartered Institute Personnel Development

Tina Renshaw

Occupational Psychologist


Tina supports Smart Resourcing Solutions as our Occupational Psychologist, having successfully contributed to a number of our assessment centre design projects. Tina tests and validates new materials to ensure they are fit for purpose.

Tina has a strong background in assessment for selection and development and is passionate about developing a real and sustainable difference. Tina enjoys the challenge of developing solutions and facilitating outcomes that meet the needs of clients.  

Tina is a Chartered Psychologist, HPC registered Occupational Psychologist, Chartered Fellow of the CIPD, Associate Fellow of the BPS and a qualified NLP Practitioner. She is registered to use a wide range of psychometric measures.


Gary Argent

Associate Consultant

Gary supports Smart Resourcing Solutions with our work with universities. He has worked in the graduate recruitment industry since May 2000 and led the Graduate Team at Logica UK Ltd (now part of CGI). Having spent two years on the board of the Association of Graduate Recruiters, Gary became their first Business Operations Manager.

In 2011, Gary was appointed as Director of Careers at City University, working with a team of 34 Careers Guidance Representatives to create an innovative service that encouraged wider participation. 

Paul Roberts

Paul Roberts

Associate Consultant Apprenticeships


Paul has experience of designing, recruiting, selecting, inducting, developing, and retaining graduate, internship and apprenticeship programmes across multiple disciplines with great success.

Paul is an Apprenticeship Levy expert, having prepared a large and complex group of businesses for the introduction of the Levy and how to gain the best strategic outcomes. He has worked with the Trailblazer Apprenticeship Steering Group within the insurance sector for the last three years implementing Level 3, Level 4 and Level 6 (degree level), Apprenticeship Standards for the industry. Paul was listed (at number 2) as one of the Top 30 people to know in Apprenticeship Recruitment in 2016, and debated the benefits of apprenticeships at the European Parliament in Brussels

Associate Team

We work with a group of amazing associates who bring a wealth of experience and enthusiasm to our projects. Our associates enjoy working with us as we provide plenty of information in advance of each assignment (when possible!), lots of tea and biscuits on-site and, importantly, we pay our associates promptly for their time. 

If you are interested in becoming an associate, get in touch to explore opportunities.